Our Privacy Commitment
Steven Finance is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable credit reporting obligations.
This Privacy Policy explains how we collect, use, hold, disclose, and protect your personal information when you use our website or engage us for mortgage broking services.
What Personal Information We Collect
We may collect your name, phone number, email address, address, date of birth, employment details, income, assets, liabilities, expenses, identification documents, and other financial information required for loan assessment.
- Name and contact information
- Financial and employment details
- Identity verification documents
- Credit history and related loan information
- Records of your requirements, objectives, and interactions with us
Why We Collect It
We collect personal information so we can assess your borrowing needs, provide mortgage broking services, compare suitable loan products, prepare and submit applications, comply with legal obligations, and communicate with you about your enquiry or loan progress.
How We Disclose Personal Information
Your personal information may be disclosed to lenders, mortgage insurers, valuers, solicitors, settlement agents, technology providers, credit reporting bodies, and our aggregator Finsure where reasonably necessary to assess, submit, process, or manage your application.
We may also disclose information where required or authorised by law, including for fraud prevention, regulatory reporting, audit, dispute handling, and compliance purposes.
Storage, Security, and Credit Reporting Consent
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We keep personal information only for as long as required for business, legal, regulatory, and dispute resolution purposes.
When you apply for credit assistance, lenders and credit providers may obtain a credit report about you from credit reporting bodies and may exchange information with those bodies in connection with your application or existing credit facilities. By providing information to us, you consent to us using and disclosing your information for credit reporting, verification, lender submission, and related compliance purposes to the extent permitted by law.
Access, Correction, and Complaints
You may request access to the personal information we hold about you and ask us to correct inaccurate, incomplete, or outdated information by emailing steven@stevenfinance.com.au.
If you have a privacy complaint, please contact us first so we can try to resolve it. If you are not satisfied with the outcome, you may contact AFCA on 1800 931 678, by email at info@afca.org.au, or via afca.org.au.